Return Policy:

Because all items are personalized to order, I cannot accept returns.

Damaged or Defective Items:

Weird things can happen in the mail, so in the rare event your item arrives damaged or defective, e-mail me at hello@jwoska.com within 5 days of receiving it. Provide details and, if possible, include photos. I’ll do my best to make it right.

Cancellation Policy:

Because I start working on your custom items as quickly as possible, I can only accept cancellations within 24 hours of your order. Once production begins, cancellations are not possible.

Commission Deposit Policy:

All deposits are non-refundable and are applied towards your final balance.